About the Client
A leading player in the manufacturing analytics industry, specializing in providing solutions for global 500 organizations to enhance decision-making processes related to their operations.
Problem Statement
Our client identified the following challenges with their technology and business processes:
•The existing application was not automated and robust.
•The user experience of the application was time-consuming, and not intuitive.
•There was a lack of an effective process for end-to-end lead nurturing.
Solutions
•Platform Migrations: The client was using a legacy data platform based on MongoDB for storing factory data and desired to upgrade their technology stack to leverage Apache Kafka/Postgres. This upgrade aimed to enhance data integrity, accuracy, and completeness. Intelegencia engineers upgraded the client's legacy data platform from MongoDB to Apache Kafka/Postgres. This included tech stack upgrades, data migration, data validation, dashboard enhancements, and data re-modelling. The process involved asset mapping, data streaming, risk assessment, and mitigation planning for multiple factories that were using the legacy platform.
•Trial and Implementations: Our implementation team is actively involved in creating customized prototypes tailored to accommodate the unique data requirements of various manufacturing companies. These prototypes are designed specifically for sales pitches, showcasing how our solutions can effectively cater to their specific needs.
•Technical Support: As the customer base expands, Intelegencia offers a team of trained engineers equipped with the expertise to triage and resolve data issues. They also ensure seamless incorporation of change requests on the platform, considering the unique architectures of each customer.
•Set up automated dialers to efficiently communicate with leads based on predefined schedules.
Result
As a result of the comprehensive services provided, the client has achieved a streamlined business operation, enhanced the overall customer experience, and enabled their team to further advance their platform. With Intelegencia as their trusted technology partner, they have gained the confidence to pursue aggressive business expansion opportunities.