Delivering Exceptional IT Service Management

Overview

Leading businesses partner with Intelegencia to optimize IT operations, streamline service management, and drive innovation across their organizations. Our Digital Infrastructure & Support services focus on improving efficiency, minimizing disruptions, and delivering seamless, high-performance services. By aligning IT infrastructure with business needs, we accelerate digital transformation and help businesses achieve operational excellence, ensuring long-term success and growth.

Services that are Designed to Amplify Your Business Success

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Cloud Migration and Consulting

Transition to the cloud seamlessly with expert migration services tailored to your business needs. From on-premises to public or hybrid cloud, we ensure secure, efficient migrations to AWS, Azure, or Google Cloud. With 24/7 support, industry expertise, and ISO-certified standards, we accelerate digital transformation with minimal disruptions.

Global Helpdesk Support

Our global helpdesk ensures 24/7 IT support, providing fast incident resolution, reduced costs, and enhanced end-user productivity. Our "follow the sun" model integrates people, processes, and tools for first-contact resolution and global coverage, simplifying IT management with a single point of contact for all issues.

Managed IT and Outsourcing Services

Modernize your IT operations with Managed IT Services that boost productivity and deliver secure, scalable solutions. Our IT Outsourcing Services bridge legacy systems and innovation, offering end-to-end infrastructure support for enterprise computing, storage, cybersecurity, and recovery. With reduced costs, global expertise, and scalability, we simplify operations and enable seamless modernization through AWS, Microsoft Azure, and Google Cloud.

Asset and Configuration Management

Gain full control of your IT assets and infrastructure. Our service ensures optimized asset utilization, lifecycle tracking, and compliance, reducing costs and maintaining secure, well-aligned IT resources. With complete visibility into your IT environment, we help identify dependencies, minimize risks, and streamline resource management to support your business goals effectively.

Change and Request Management

Simplify IT operations with our Change and Request Management services. Automate workflows for planning and approvals while centralizing work requests for faster responses and seamless service delivery.

Incident and Problem Management

Efficiently manage IT tickets and prevent recurring issues with our Incident and Problem Management services. We streamline issue identification, resolution, and root cause analysis, ensuring minimal downtime, improved IT productivity, and end-user satisfaction.

Why Intelegencia?

End-to-End Expertise

With comprehensive expertise in Digital Infrastructure & Support Services, we provide solutions that span the entire lifecycle of IT operations. From proactive issue resolution to efficient service management, we ensure your IT infrastructure runs smoothly, minimizes disruptions, and meets service level agreements (SLAs).

Tailored Solutions for Your IT Needs

At Intelegencia, we align IT service management with your business goals by tailoring solutions to your unique challenges. Our expertise enhances efficiency, streamlines processes like incident and change management, and improves service delivery for seamless operations.

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Digital Infrastructure & Support Services