Three Types of Enterprise Systems and Their Functionalities

Erika Magpili February 5, 2021

Business systems are commonly in place to help organizations with company-wide knowledge, productivity, and efficiency.

Called Enterprise Systems, these tools assist companies in handling operations and making information accessible to all employees. There are currently three main types of enterprise systems that cater to different business needs.

Customer Relationship Management (CRM)

Customer Relationship Management (CRM) is the largest software market in the world that’s capable of handling complex data in one internal databases. It focuses on marketing and strengthening customer communication.

Some of the most basic CRM functionalities include:

• Analytics
• Artificial intelligence
• Contact center automation
• Human resource management
• Integration with other software
• Lead management
• Marketing communication
• Salesforce automation
• Workflow automation

Who uses CRM systems?

Customer relationship management systems are customized to meet the specific needs of a business. Nowadays, CRM has become the best technological asset for collecting customer data and forecasting sales or market opportunities.

Enterprise Resource Planning (ERP)

Enterprise Resource Planning (ERP) systems integrate enterprise applications (called modules) such as purchasing, finance, human resources, and inventory management into one cross-functional system. Through ERPs, different departments can communicate and share information real-time, which eliminates inconsistencies and duplication of efforts during operations.

Some of the most basic CRM functionalities include:

• Accounting
• CRM
• Finance
• Human resources
• Inventory and order management
• Marketing
• Planning
• Purchasing inventory
• Sales

ERP’s Functional areas:

*Source: https://www.floridatechonline.com/

Supply Chain Management (SCM)

To provide businesses with a strategic advantage, Supply Chain Management (SCM) systems facilitate integrated partnerships and manages the flow of goods and services, including all processes that transform raw materials into final products.

A properly optimized CRM system can automatically process orders with suppliers and track each department's efficiency when it's being manufactured.

Some of the most basic SCM functionalities include:

• Procurement
• Product lifecycle management
• Inventory planning
• Enterprise assets and production lines maintenance
• Logistics (fleet management and transportation)
• Order management
• Global suppliers management

Benefits of Supply Chain Management

Overall, enterprise software development can significantly increase employee performance, improve the transparency of the business, and manage each department's operational efficiency. It’s a matter of knowing which system fits your business needs the best.

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