Chat Apps You Will Need for Customer Service and Support in 2021

Mer Cortez August 18, 2021

Changing consumer needs and market trends have tremendous effects on businesses – everyone wants to grab the maximum traffic for their websites and conversions with the aid of different platforms and software. The secret of a healthy and thriving business lies in providing the best goods and services along with outstanding customer service and support. 

The need of the hour is to ease the shopping needs of the targeted audience and make them feel how significant and valuable their presence is to your business. For that, uninterrupted and robust customer service and support are needed. 

Today, you can make solid connections with your customers by using a variety of options. Few of the alternatives include email, complaint/review sections, etc. But chat applications are probably the best option. Here are some of the best chat applications that you can use to ensure that your customers get the service and support they need. 

ManyChat 

ManyChat is a popular chat marketing platform that allows businesses to nurture customer relationships and generate leads.

source:  https://manychat.com/pricing

MobileMonkey 

For eCommerce marketers, MobileMonkey is another chat marketing tool that offers various customizable plans for creators, brands, agencies, in-house marketers, and SMEs.

Source: https://mobilemonkey.com/smb/pricing

Wigzo 

Wigzo is an eCommerce marketer's messenger marketing tool. SMS, In-App Messages, Email Personalization, Facebook Messenger, WhatsApp, and various other marketing channels can help you interact with your customers quickly and increase your revenue. This is one of the apps that lets you build a plan that is specially designed for your business

Source:  https://wigzo.com/pricing/

Chatfuel 

Chatfuel is a popular chatbot platform launched in 2015 that aims to make bot creation simple for marketers. They started on Telegram, but today, they focus on assisting marketers in creating bots for the Facebook Messenger platform.

Source: https://chatfuel.com/pricing

Freshchat 

This application gives you a comprehensive platform that you can use to choose the goals which best fit your needs.

Source:  https://www.freshworks.com/live-chat-software/pricing/

No matter which platform you choose, it is always a good idea to go with the app that best matches your business and the direction it is headed. We hope that this article gave you a better idea on what each platform has to offer, and we hope that you choose the app that helps you the most. 

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